
If you do not find ShownFirstRunOptin, go to step 5. Locate the ShownFirstRunOptin registry value in the key that is specified in step 3. HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\General Locate and then select the following registry key:

Windows 7: Click Start, type regedit.exe in the search box, and then press Enter.Windows 10, Windows 8.1 and Windows 8:Press Windows Key + R to open a Run dialog box.To do this, use one of the following procedures, as appropriate for your version of Windows.

To work around this issue, follow these steps: Before you modify it, back up the registry for restoration in case problems occur. Serious problems might occur if you modify the registry incorrectly. exeįollow the steps in this section carefully. The applications that have been seen to be affected are Excel, Outlook, Skype for Business, Word, Access, Publisher, Project and OneNote.Īdditionally, in the Application Event log, you may find a crash signature similar to the following in event ID 1000: Application Name.

Microsoft Office 2016 applications may crash or cannot start. If you still couldn't find a solution with Office Applications crashing or not starting, you might check the Microsoft Community Office Commercial Admin Center Forums.

2060įaulting application name: OUTLOOK.EXE, version. I am able to log into exchange webmail and open the email and download the attachment. I've tried creating a new outlook profile (still crashes outlook on selecting email) When I try to open the email in safe mode. Outlook still crashes when selecting that email. Outlook opens fine and functions the way it should, but when selecting a email from this vendor, outlook crashes. I've started out look in safe mode and disabled all add-ins. We run Exchange server in our office and all of our workstations have Office 365 Business installed. Just recently we are no longer able to open these emails. We have a vendor that sends us invoices in a.
